OPTIMA is a professional ‘One Stop Service Provider’ which provide the best customer services and solution in Critical Infrastructure Services industry. Optima strongly believe in our people that make the difference from others in achieving Customer Service Excellence.
Since our inception in 2003, thanks to the support of our clients and working partners, and our dedication in customer service, we are able to grow and diversify our business into a ‘One Stop’ solution provider for all infrastructure facility needs of Critical Nerve Centre, be it Server Room or Data Centre. In such critical environments, having the right products is only part of the equation; the other part being the products’ support and services. We place high emphasis on people, people with the right attitude, people who serves from their hearts and people who makes the difference from others. In order to accomplish all these, we continuously equip our staffs with training of technical knowhow, products updates and customer service.
Minimise customer systems’ downtime with our excellent technical support and preventive maintenance programs
We constantly upkeep our technical know-how in order to achieve service excellence
We always strive for work effectiveness and efficiency
Time is an essence and we make sure all projects and services are completed on schedule
This is to simplify customers dealings with us, thereby enhance our response and turnaround time to customers’ issues or problems
We treat our customers just like our business partners – we aspire to grow and make each other life better together! Apart from regular visits to customers, we also conduct survey and garner feedback so as to improve our service levels.